SOCIAL
Human Capital
Approach
- The NIPPON KANZAI Group recognizes the worsening labor shortage as a social issue. As a company centered on the service industry, we believe human resources are our greatest management resource. Based on this belief, we actively work to support human resource education and skill development. We are striving to improve engagement through initiatives such as expanding and relocating our Group-wide training center in 2024 and opening a company museum in 2025 that showcases the history of the NIPPON KANZAI Group and the business activities of each Group company.
Internal training at training center
Panel showcasing our history at company museum
Display of ceremonial attire at company museum
Examples of Initiatives
- In terms of education, we conduct training tailored to age and rank, as well as training on diverse themes such as compliance, information security, and health management, in accordance with our annual education plan.
- In terms of skill development, we have established various systems aimed at boosting employee motivation and enhancing their skills, including incentive programs for obtaining various qualifications, career advancement support through distance education, and commendation and special compensation systems.
Group-wide distance education courses
| Training themes (examples) |
|---|
| Information security training, health management training, labor management training, financial and economic education seminars, compliance enhancement training, etc. |
Scope: NIPPON KANZAI Holdings, NIPPON KANZAI
| Self-improvement distance education genres (examples) |
|---|
| Preparation for acquiring qualifications, technical skills, cultivation of business fundamentals, IT, work styles/compliance, health management, management, sales, computer basics, English courses, etc. |
- Twice a year, managers hold interviews with employees to discuss matters such as the skills they wish to develop and departments they wish to work in, and also provide feedback on evaluation results. (NIPPON KANZAI Holdings, NIPPON KANZAI, NS Corporation, Three-S, Tokyo Capital Management, NIPPON KANZAI HOUSING MANAGEMENT, JAPAN HOUSING MANAGEMENT)
Work-Life Balance
Policy and Approach
- The NIPPON KANZAI Group actively conducts initiatives that achieve work-life balance for all related parties, including all employees and business partners. We continue to evolve into a company where everyone can work comfortably with gender equality, and where the abilities born from diversity can be fully utilized. We will contribute to achieving a society where everyone can work authentically.
Policy on Labor Standards
We respect the following fundamental rights in employment and labor, and strive to comply with applicable laws and regulations in each country and region where we conduct business activities.
- Prohibition of harassment and other inhumane treatment
- Prohibition of forced labor, child labor, and human trafficking
- Prohibition of discrimination based on race, religion, gender, age, sexual orientation, disability, nationality, etc.
- Restriction of long working hours and reduction of overtime
- Respect for freedom of association and the right to collective bargaining
- Assurance of statutory wages
- Equal pay for equal work
- Support for “Children’s Rights and Business Principles”
- Maintenance of a work environment that promotes safety, health, and well-being
- Based on the Act on the Promotion of Women’s Active Engagement in Professional Life and the Act on Advancement of Measures to Support Raising Next-Generation Children, we have formulated a “General Employer Action Plan” and aim to create a work environment where employees raising children can work with peace of mind. This plan is published on the Ministry of Health, Labour and Welfare website’s “The Database on Promotion of Women’s Participation and Advancement in the Workplace.”
Commitment
- The NIPPON KANZAI Group complies with social norms and conducts fair and sincere corporate activities. We aim for responsible management in all countries and regions where we operate by complying with human rights standards outlined in the International Bill of Human Rights (Universal Declaration of Human Rights and International Covenants on Human Rights) and the ILO Declaration on Fundamental Principles and Rights at Work, and by thoroughly supporting and implementing the UN Guiding Principles on Business and Human Rights.
- We have established a Safety and Health Committee with the goal of continuously ensuring a safe and hygienic work environment. Managers and employees meet monthly to discuss actual work-related accidents and case studies, creating a forum for constructive dialogue. Employees are informed of decisions made by committee members after the Board of Directors has overseen the operational details.
- We conduct health management training and health checkups to maintain the well-being (physical and mental health and good condition) of all employees.
Examples of Initiatives
- All full-time employees undergo health checkups once or twice a year*. In addition, we conduct health management training once a year. Frequency varies by job type.
- We hold workplace visits once a year in Tokyo, Osaka, Nagoya, and Fukuoka, where family members can observe employees at work. (NIPPON KANZAI Holdings/NIPPON KANZAI)
Schedule of workplace visit
Office experience tour
Quiz contest broadcast nation-wide
- We conduct an in-house satisfaction survey for employees once a year. (NIPPON KANZAI Holdings, NIPPON KANZAI, NS Corporation, Three-S, OKINAWA NIPPON KANZAI)
- In our building management business, we conduct regular safety patrols for both new and existing transactions. During these patrols, we verify compliance and identify hazardous areas as part of risk assessment to prevent work-related accidents. We then take measures to address hazardous areas, such as submitting improvement requests to building owners or installing caution tape. (NIPPON KANZAI, NIPPON KANZAI ENVIRONMENT SERVICE, Three-S, JAPAN HOUSING MANAGEMENT, OKINAWA NIPPON KANZAI)
Identifying hazardous areas through safety patrols during new construction and new transactions (confirming defects)
Identifying hazardous areas through safety patrols (installing caution tape)
Social and Community Contribution
Approach
- We recognize that continuous contribution activities to the community are an indispensable and significant social responsibility for the NIPPON KANZAI Group, which operates throughout Japan and globally.
Key Fields
The NIPPON KANZAI Group has supported social infrastructure throughout Japan and overseas based on the founding philosophy embodied in our company name: “We want clients to entrust us with their buildings—valued assets—with confidence. We will protect not just the assets of one regional city, but all those throughout Japan.” In our building management business in particular, we have maintained and managed local facilities through public-private partnership (PPP) projects and other means. In our environmental business for properties under management, we engage in projects that protect water, which supports the lives of residents. Based on such activities, we have identified “contributions to local development” and “consideration for the environment” as our materiality. For social and community contributions, we tackle “revitalizing local economies,” “social welfare,” and “environment” —which are closely related to these businesses—as key fields.
Public FM festival poster
Closing ceremony of Kobe Luminarie
Thinning experience
Examples of Initiatives
Revitalizing Local Economies
- As a PPP Agreement Partner of the Ministry of Land, Infrastructure, Transport and Tourism, we hold seminars to promote and raise awareness of PPP among local public sector employees and regional companies. (NIPPON KANZAI)
- In our building management business, we participate in town development councils, take part in locally organized events, and employ local residents. Furthermore, as part of our comprehensive facility management, we are working to increase orders placed with local companies. We believe that actively employing local residents not only creates jobs but also leaves expertise within the community, which is the responsibility of a company operating nationwide. (NIPPON KANZAI)
PPP seminar
Social Welfare (Disaster Support), Disaster Countermeasures
*This is based on the circumstances at the time.- Dispatched technical staff to Imizu City, Toyama Prefecture during the Noto Peninsula Earthquake
NIPPON KANZAI signed a “Comprehensive Management Outsourcing Agreement for Imizu City Public Facilities” with Imizu City, Toyama Prefecture, and has been responsible for the maintenance and management of 105 facilities within the city since 2022. When the Noto Peninsula Earthquake struck on January 1, 2024, our personnel in charge immediately inspected public facility equipment for malfunctions. In addition, we dispatched a total of 60 technical staff over 18 days from January 4, including those based in Tokyo and Nishinomiya, to investigate the safety risks at each facility in consultation with the city. (NIPPON KANZAI)
Provisional inspection of elementary school
Letter of appreciation presentation ceremony
In-house meeting on earthquake recovery support
Environment
The NIPPON KANZAI Group believes that, in addition to addressing climate change and other issues, environmental conservation at our business sites, properties under management, and surrounding areas is essential for creating a favorable environment.
- We participate in the “Collaborative Forest Restoration Project” promoted by Kochi Prefecture and Shimanto City, aiming for forest regeneration and community engagement. Recently, we have conducted thinning experiences, office tours, and carbon neutrality workshops. (NIPPON KANZAI ENVIRONMENT SERVICE)
- We participate in the “Recycling Study Session for Local Residents” event hosted by Kodaira City. We cooperate with the city to ensure the event runs smoothly, including assisting visitors. (NIPPON KANZAI ENVIRONMENT SERVICE)
- The day after fireworks festivals, we collect trash from security areas, clean inside and outside the venue, and sort waste. We also strive to beautify the environment in consideration of local residents, maintaining living conditions similar to those before the event. (NIPPON KANZAI)
- We participate in volunteer cleanup activities organized by the Okinawa Building Maintenance Association. Our cleanup activities focus on Kokusai-dori, a popular tourist area, and nearby parks. (OKINAWA NIPPON KANZAI)
Recent Examples
-
At Uruma City Hall, we welcomed students from Okinawa Special Needs High School for a work experience program. (OKINAWA NIPPON KANZAI)
-
We gave a lecture on construction management at the Maebashi Institute of Technology (NIPPON KANZAI Holdings)
-
We hosted students majoring in art and media communication as part of the Global Leaders Program, where Australian university students visit Japan. (NS Corporation)
Supply Chain
Policy
- The NIPPON KANZAI Group has established the Supply Chain CSR Action Guidelines for all relevant suppliers to build a sound supply chain.
Supply Chain CSR Action Guidelines
The NIPPON KANZAI Group strives to provide optimal solutions that meet our clients’ needs.
To achieve this, we require our suppliers and other business partners to understand and implement these guidelines so that we can jointly promote the fulfillment of social responsibilities throughout the entire value chain.
- Compliance with internal and external laws and regulations as well as international rules; ensuring fair transactions and thorough anti-corruption measures
- Prevention of forced labor and child labor; assurance of minimum wage
- Respect for human rights and prevention of complicity in human rights violations
- Respect for freedom of association and the right to collective bargaining to facilitate smooth labor-management discussions
- Prohibition of discrimination in employment
- Maintenance of a safe, sanitary, and healthy work environment
- Assurance of quality and safety of provided products and services
- Consideration for natural ecosystems and local environments; prevention of environmental pollution; reduction of waste; initiatives for effective resource utilization
- Timely and appropriate disclosure of information regarding the above
Examples of Initiatives
Internal
- We conduct regular training sessions for the Purchasing Department as well as sales representatives, client service representatives, secretariats, and others on the Act on Prohibition of Private Monopolization and Maintenance of Fair Trade, the Act on Elimination and Prevention of Involvement in Bid Rigging, etc. and Punishments for Acts by Employees that Harm Fairness of Bidding, etc., Construction Business Act, and the licensing status of our company. In doing so, we strive to build appropriate relationships with our clients and business partners. (NIPPON KANZAI)
- The Quality Control Department also operates a base at the training center of NIPPON KANZAI Holdings, providing education and guidance on quality matters. In recent years, driven by labor shortages and the push for digital transformation (DX), we have been increasingly introducing cleaning robots and similar equipment. We also verify the optimal devices through comparative analysis and demonstration testing of products from various manufacturers. (NIPPON KANZAI)
Health and safety study session (Kanto region)
Cleaning space in training center
Demonstrating testing of cleaning robots
External
- Implementation of health and safety conferences and study sessions (support for suppliers)
The NIPPON KANZAI Health and Safety Cooperation Association, for which NIPPON KANZAI serves as the secretariat, holds health and safety conferences, safety prayer ceremonies, study sessions, and other events annually across its six branches throughout Japan. At these health and safety conferences, presentations on safety-themed activities by each business partner, along with lectures by external speakers and our Purchasing Department, provide an opportunity for the entire supply chain to learn about health and safety, the latest services, legal revisions, and other relevant topics. (NIPPON KANZAI) - News Release (September 27, 2024)
- News Release (February 7, 2025)
Safety prayer ceremony
Health and safety conference (Kansai region)
Health and safety conference (Kanto region)
- Implementation of Client Satisfaction Surveys
Once a year, we ask our clients to evaluate their satisfaction with NIPPON KANZAI’s services and operations. We use the results to thoroughly improve our operations and strive to provide services that reflect our clients’ feedback. (NIPPON KANZAI) - Implementation of operator evaluations
For new business partners, a specialized department creates a New Business Partner Evaluation Form to assess their management status, compliance (licenses, permits, qualifications, etc.), and efforts toward quality improvement. Evaluations are also conducted once a year after the initial assessment, resulting in improvements in service quality and training. (NIPPON KANZAI) - Implementation of monitoring and inspections
Based on contract terms, NIPPON KANZAI employees conduct on-site visits to verify compliance with the laws and regulations of our company and business partners, organizational quality, and work quality, identifying areas for improvement and proposing corrective measures. We receive improvement reports from our business partners. (NIPPON KANZAI)
Example of monitoring survey form